Terms of Service

Please read these terms carefully before using our services

Agreement to Terms

By accessing and using IndiaHard Solar's website and services, you accept and agree to be bound by the terms and provision of this agreement. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

Communication Authorization

By registering yourself with us you authorize us to contact you via email/phone call, WhatsApp or SMS and offer you our services, imparting product knowledge, offer promotional offers running on the website, irrespective of the fact if also you have registered yourself under DND or DNC or NCPR service. You still authorize us to give you a call from IndiaHard Solar for the above-mentioned purposes.

This authorization includes but is not limited to:

  • Service-related communications and updates
  • Product information and educational content
  • Promotional offers and special discounts
  • Customer satisfaction surveys
  • Appointment reminders and follow-ups

You may opt-out of receiving promotional communications at any time by contacting us or using the unsubscribe link provided in our communications.

Refund Policy

The advance payment is non-refundable under any circumstances.

Once an advance payment is made for any of our solar services, it becomes non-refundable. This policy applies to all circumstances including but not limited to:

  • Customer cancellation of services
  • Change in customer requirements
  • Technical feasibility issues discovered post-payment
  • Regulatory or permission-related challenges
  • Any other unforeseen circumstances

The advance payment covers initial assessment, design work, administrative costs, and reservation of resources for your project.

Project Timeline & Installation

The project timeline ranges from 45 to 90 days, with no dependencies that could cause delays. However, in the event of unforeseen delays, the timeline may be extended. Customers will be promptly notified of any such extensions.

Standard Project Timeline

  • Site Assessment & Design: 5-10 days
  • Approvals & Permits: 15-30 days
  • Equipment Procurement: 10-20 days
  • Installation & Commissioning: 15-30 days

Factors That May Cause Delays

  • Regulatory approval delays from DISCOM
  • Weather conditions affecting installation
  • Supply chain disruptions
  • Site-specific technical challenges
  • Customer availability for site access

We commit to maintaining transparent communication regarding any timeline changes and will provide regular updates throughout the project duration.

Service Scope & Limitations

Our solar energy services include:

  • Site assessment and energy audit
  • Custom solar system design
  • Equipment supply and installation
  • Grid connectivity and net metering setup
  • System commissioning and testing
  • Basic training on system operation
  • Warranty and maintenance services as per separate agreement

Exclusions: Our services do not include structural modifications to buildings, electrical upgrades beyond the solar system integration, or any work requiring separate specialized contractors unless specifically agreed upon in writing.

Warranties & Guarantees

IndiaHard Solar provides the following warranties:

  • Solar Panels: 25-year performance warranty
  • Inverters: 5-10 year manufacturer warranty
  • Installation Workmanship: 5-year warranty
  • Mounting Structure: 10-year warranty

All warranties are subject to the terms and conditions specified in the separate warranty documentation provided during project handover.

Limitation of Liability

IndiaHard Solar shall not be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

  • Your access to or use of or inability to access or use the services
  • Any conduct or content of any third party on the services
  • Any content obtained from the services
  • Unauthorized access, use or alteration of your transmissions or content

Governing Law

These Terms shall be governed and construed in accordance with the laws of India, without regard to its conflict of law provisions.

Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in Raipur, Chhattisgarh.

Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect.

What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms.

Contact Information

If you have any questions about these Terms of Service, please contact us:

IndiaHard Solar
Raipur, Chhattisgarh, India
Email: legal@indiahard.com
Phone: +91 98765 43210
Website: https://indiahard.com